At a social occasion some time ago a very upper-class lady, obviously of the better sort, rounded on my wife and exclaimed “are you a complainer?”. That incident has become part of family lore, but it’s a good question if you have a dependant or you yourself are at the receiving end of care services.

Not so long ago I conducted a piece of research to explore and investigate supervisors’ and managers’ experiences of supervision in the workplace in Not-for-Profit organisations. According to Share and McElwee, p163 (2005), professional supervision is a partnership process of ongoing reflection and feedback between a named supervisor and supervisee to ensure and enhance effective practice.